We’re looking for a reliable, detail-oriented Customer Service Representative to support our growing customer base. This is a part-time, flexible-hours role ideal for someone who values autonomy, clear communication, and helping customers solve problems quickly and efficiently.
You’ll primarily assist customers via email and chat, helping them navigate the platform, troubleshoot issues, and ensure their mail gets sent correctly and on time.
Responsibilities
- Respond to customer inquiries via email and chat in a timely, professional manner
- Help customers troubleshoot issues related to uploading documents, addressing, and mail delivery
- Guide users through the DocuPost platform and features
- Identify and escalate technical issues to the engineering team when needed
- Maintain clear and accurate records of customer interactions
- Contribute to improving help docs, FAQs, and internal processes
- Provide feedback on common customer pain points to help improve the product
Requirements
- Strong written communication skills (clear, concise, and professional)
- High attention to detail and problem-solving ability
- Comfortable working independently with minimal supervision
- Tech-savvy; able to quickly learn new software tools
- Reliable internet connection and ability to work remotely
- Availability for at least 5–20 hours per week (flexible scheduling)
Nice-to-Have (Not Required)
- Prior customer support experience (especially in SaaS or tech)
- Familiarity with PDFs, document formatting, or mailing concepts
- Experience with tools like Intercom, Zendesk, or similar support platforms
What We Offer
- Fully remote work
- Flexible hours — work when it fits your schedule
- Competitive hourly pay – starting @ $25/hr
- Opportunity to grow with a fast-scaling SaaS company
- Low bureaucracy, high ownership environment
How to Apply
Send a short note about yourself and any relevant experience. Bonus points if you include an example of how you’ve helped solve a customer problem.
Send your submission to: [email protected]